Thank you for purchasing from CHARLOTTE TARANTOLA. It is our policy to ship only the highest quality garments and accessories. However, if you are dissatisfied with your order for any reason, you can return items for a prompt refund. Refunds are accepted up to 30 days of the purchase date and will be credited in the same form as the original payment type. The original shipping and handling charges are not refundable. To ensure your return is processed properly, please include a copy of your invoice with your return. To help us serve you better in the future, please also indicate the reason for your return. Send your return and invoice in a prepaid, insured, traceable package to: Charlotte Tarantola 10459 W. Jefferson Blvd. Culver City, CA 90232 If you have any questions, please call us at (310) 839-0400 x202